Frequently Asked Questions

Can my order be delivered today?

Yes, we can certainly have your order delivered today if you order before 4 pm GMT time.

I do not have the exact address, just a telephone or mobile number and the state of the recipient - can you still deliver?

In most cases, we require a complete delivery address. However, if the telephone number is operational, we will contact the recipient, and try our best to obtain the delivery address.

What is my expected delivery time?

We are known making all deliveries before the time required by the customer. We generally deliver before 5 PM on the selected date of delivery. We Deliver freshness 365 days!

How do I place the order?

Ordering at Probunga is easy; as once you have selected an item, please follow these 2 simple steps.

      I. Choose Country and then after selecting the product, select the City, Date and Time.

      II. Enter your email address and click on ‘Checkout as guest’ or you can login with your Facebook account, fill the order form and proceed with the payment.

Can I ask for delivery anonymously?

Your secret is safe with us!

If you choose to send your gift anonymously, we will make sure your name does not appear on any document accompanying your gift. If your gift recipient calls Probunga to ask who the gift are from, we will not reveal your identity, unless you instruct us otherwise. Please note, if the recipient doesn’t want to accept the gift, then it will be returned to us and no refunds will be made.

What happens in case the recipient is not available at the time of delivery?

If the recipient is not available at the time of delivery, the sender will be contacted and a second delivery attempt can be made either on the same day or the next business day. If you had ordered flowers, chocolates, or other edible gifts, be rest assured that all the items will be prepared again the next morning to maintain freshness. Your satisfaction is guaranteed!

Will the flowers be exactly as shown in the picture?

Flowers are seasonal products, and some varieties will therefore not always be available. However, we at Probunga strive to achieve utmost perfection and you can be rest assured that every effort will be made to match the colour and shape of the bouquet shown in the picture.

Will the vases, baskets, etc be exactly shown as in the picture?

Please remember that each design is custom made. No two arrangements are exactly alike and colour or variety substitutions of vases or baskets may be necessary. In case of substitution, we ensure that we are using an article of equal value and style.

Is there a minimum value for an order?

No, there isn’t any minimum value for the order and we deliver all products that are displayed on our website.

Will you call the recipient before delivering?

Yes, it’s our policy to call the recipient before making the delivery to ensure that we have the correct address and confirm if the recipient is present there to collect it.

How do I know my order has been received and confirmed?

When your order is confirmed, we will send an e-mail with the details of your product. Be sure you go through that. If you didn’t receive it in your inbox, request you to please check it in the‘Spam’folder as well.

How can I pay for my order?

We have various payment options, to give you a delightful shopping experience:

    Online Credit or Debit Card Payment Processing. Is done through a Secure Payment Gateway –VISA and MASTERCARD card are accepted..

    PayPal . Payment processing is done through Your PayPal Account.

Once I have placed my order can I make changes?

Changed your mind and wish to make some changes in you order?Do not worry!

Before 24 hours of the time of delivery, you can change the details of your order by sending us an email to admin@probunga.com. Please note, this feature isn’t available for same day delivery orders.

Will the delivery be a surprise?

We value relationships and ensure that your present is delivered to your loved ones in the most warm and secretive manner. Our representative will only give the recipient a call when we have reached the delivery address.

How do I know if my order has been delivered?

When your order is delivered, we will send you a ‘Delivery Confirmation’ email. Do check your mailbox.